Confidential
Streamlining contract processing with data consistency and validations
Challenge
Scaling Manual Processes
When I joined the company, the contract management process was entirely manual, handled by a small team of specialists. The workflow—from creation to final management—was slow and laborious due to the sensitive nature of the data and the complexity of the service details. To scale this, I was tasked with designing streamlined workflows for 12 distinct business lines.
Strategic Deep Dive
Data Mapping
Defining the end-to-end process required a deep understanding of data connection points across both upstream and downstream platforms.
To bridge the gap between technical and non-technical teams, I visualized the system architecture as a data map. While this "systems-thinking" approach was new to many stakeholders, it ultimately became a vital communication tool. It allowed the team to see the interconnected relationship of data and ensured consistency across the customer service journey.
